If you are in any way unsatisfied with one of your pieces, you can return it to us for a full refund. The shipping costs for your order are non-refundable. Therefore it's needed that all pieces of jewelry must be returned to us in the original packaging.

From the receipt of your product (or through acceptance by a third party), you have 14 days to send the item(s) back to us in accordance with the right of withdrawal. Please proceed as follows:

1) Write us an email to and tell us:

  • Your name
  • Order number
  • Number & names of products you want to return
  • Reason for return (see below)

2) Tell us the reason why you want to return your item:

Since we would like to constantly improve our work, our process and our designs, it helps us a lot to hear the reason why you would like to return your jewelry item. Please chose one of the following reasons:

  1. Reason: too small
  2. Reason: too big
  3. Reason: I don't like it
  4. Reason: late delivery
  5. Reason: Poor/defective
  6. Other (Please give a short description, that helps us a lot)

3) Send your return to:

Frederik Sue / Lang
Lucile Grahn Straße 25
81675 München


Please note that the package is sufficiently franked. We also advise you to keep the postal receipt so that you have proof if the package does not reach us.

All returns will be inspected upon arrival. If an item is returned to us that is damaged, visibly worn or otherwise in an unacceptable condition, we will not be able to send you a refund and we may ship the item back to you (shipping costs will be at the buyer's expense).

As soon as we have received and checked the return, we will refund you within 14 days via the same payment method that you chose when placing your order.

In the case of a return, the shipping and return charges will not be refunded.

You can find more information in our cancellation policy.